Effective date: November 10, 2026
Capital Carpet and Services (“Capital Carpet,” “we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and how we protect it when you visit our website, request an estimate, or communicate with us by phone, email or text message.
Information we collect
- Contact information you give us, such as your name, phone number, email address and service address.
- Service details you share when requesting an estimate or booking, such as the rooms, items and services you need, scheduling preferences, notes and photos.
- Communication records, such as messages you send us and your texting preferences.
- Basic website data, such as pages visited and browser type, collected automatically by our website host to keep the site running and secure.
How we use your information
- To respond to your requests and prepare estimates.
- To schedule, confirm and remind you about appointments.
- To send estimates, invoices, receipts and service updates.
- To answer your questions and provide customer support.
- To improve our services and website.
Text messaging (SMS)
If you provide your mobile number and agree to receive text messages, we use it to send appointment reminders, scheduling updates, estimate and invoice notifications, and customer service replies. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms & Conditions for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell your personal information. We share information only as needed to run our business, such as with service providers that help us with scheduling, invoicing, payments, messaging and website hosting, and those providers may use it only to provide services to us. We may also share information if required by law. The categories above exclude text messaging opt-in data and consent, which are never shared.
How we protect your information
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.
Your choices
- You can opt out of text messages at any time by replying STOP.
- You can ask us to update or delete your contact information by calling or emailing us.
Changes to this policy
We may update this policy from time to time. Changes take effect when posted on this page.
Contact us
Capital Carpet and Services
126 Production Drive, Suite D
Yorktown, VA 23693
Phone: 757-564-8000
Text: 757-293-8797
Email: info@ccands.net
